We offer two options for International Mail service. They are First Class International and Priority International. We do not offer Express International. Parcel Post International no longer exists.
First Class International - estimated time of delivery really varies depending on the country it is going to. At our checkout, we state 6 - 21 business days, not including customs clearance. In some cases, the package can arrive as soon as 6 days, but can take much longer if US Post chooses to ship it surface. Package weight is limited to 4 lbs. maximum.
Priority Mail International - estimated time of delivery is 6 - 10 business days, not including customs clearance.
Please Note: Depending on the country, customs clearance can take up to 30 days, even if there isn't an issue.
First Class Mail International is not trackable at all.
As a favor to international customers, we sometimes lower
the value declared on the customs form unless the product total is under $40 or above $250. We do this to
help eliminate or at least lower the cost of any taxes or duty
that apply. We also mark "gift" on the customs form
for USPS shipments.
Important Customs Note:
There are some countries which have questionable
customs practices, issues with theft, or prohibit the importation
of products which are legal in the USA.
Although Evenbetternow,
LLC, is not responsible for what foreign customs authorities
do with your package, we will work with you
in whatever way we can to help ensure you receive your order.
Mexican Customers
Due to tightening of border controls, we are unable to send packages to Mexico unless you have an import license for the products we carry. We suggest if you'd like to be able to receive our products that you have them shipped to a relative in a US bordering town, and then have them send you the package.
German Customers
We regret that we are no longer able to send packages
to Germany, as government officials have denied access of any
nutritional supplements (without a pharmacy ID) into the country
(either through US Mail or courier). We suggest if you want to
order any of our products that you have them shipped to someone
you know in a neighbouring country who can then give them to
you.
Canadian Orders
As with all other international orders, we strongly
recommend using UPS service for safe delivery of your order.
Orders shipped via US Mail (First Class International or Priority International)
to Canada will take longer to receive than via UPS due to customs
clearance.
The Canadian Postal Service may charge a $5.00 CDN handling
fee at the time of delivery in addition to any Federal
or Provincial sales tax that may apply.
As with all international
orders, we send your order out marked as a "gift" and
then email (or snail mail) your sales invoice separately to you
to help eliminate or at least reduce the cost of brokerage fees
and government taxes.
UPS shipments can be sent via Express Saver or Expedited. We have discountinued the UPS Canadian Standard service because customers were complaining of being charged for brokerage fees on their end which were not included in the shipping for Standard UPS service.
The shipping costs for either UPS or USPS will
be automatically displayed for you when placing your order on-line.
Canadians Please Note: Government taxes are not included in the cost of shipping.. Again, we sometimes lower the value on your customs form to
help reduce the cost of any applicable taxes or duty.
In any event, Evenbetternow, LLC is not responsible for extra charges incurred at the point of delivery of your package.
Product Availability
If any of the products you ordered are not immediately
available and are going to be on back order for an extended period of time, we will
contact you within 2 business days to inform you of the item(s)
back order status and to determine if you would like to:
A) “Ship Ahead” your shipment which
means all items in stock will be shipped to the address you provided.
When the backordered item(s) become available, we will ship them
to you (UPS Ground, First Class Mail, Priority Mail, or First Class International or Priority Mail International) free
of charge!
B) “Wait” until all items are available and your
order will be shipped via the method you selected during checkout.
Return Policy
At Evenbetternow LLC,
we firmly believe in the products we sell. If you purchase any of our products and change your mind about using them for any reason within 60 days, and have not opened or used them, simply return unopened product along with a copy of your original invoice and a Return Goods Authorization (RGA) note. We will
issue you a prompt refund of your
original purchase price (minus any shipping and handling
charges).*
To obtain an RGA,
contact us by calling our Customer Service Line at 520-877-2637,
or email us by clicking
here and a customer service representative
will assist you.
*Please Note: Full product refunds are limited to orders of $150 or less. For orders over $150, there is a 15% restocking fee.
*Also Note: All sales on books are final and cannot
be returned.
Return Product(s) To:
Evenbetternow, LLC
1870 W Prince Rd Ste 54
Tucson AZ 85705-2970
USA
Recommended When Returning a Product(s): Because we cannot issue a refund unless we receive the product back, we strongly recommend you use a delivery service that can track the package (like UPS or FedEx, or USPS Priority Mail) or has a signature required option. This way if the package goes missing, gets lost or delivered to the wrong address, it can be traced. |
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International Orders!
